Please Note:
Depending on the security setting of your computer, you may encounter error messages when you try to install your downloaded EndNote package. Here are some of the screenshots of the error messages provided by our students and our suggested solutions.
Also many thanks to those students who sent us the screenshots for helping other students.
| Screenshots of Error Message | Suggested Solutions |
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Error message: EndNote20_setup.exe isn’t commonly downloaded That is a built-in feature of Microsoft Edge. It is advising the download site is not a common download location for application installation files and is advising the user to ensure they trust the file is from a trusted source. You should hover your mouse over the text, click on the ellipsis and then click Report this file as safe. Alternatively, you could use a different browser to download the installer such as Mozilla Firefox |
Depending on the security setting of your computer, you may encounter error messages when you try to install your downloaded EndNote package. Here are some of the screenshots of the error messages provided by our students and our suggested solutions.
Also many thanks to those students who sent us the screenshots for helping other students.
| Screenshots of Error Message | Suggested Solutions |
 |
EndNote doesn't open. When you first open EndNote after downloading, no windows will open. However, you can see the app open in the dock at the bottom and the EndNote menu in the ribbon at the top. Click File > New to create a library, and you will see the application open in a window. |
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Error message: EndNote cannot be opened because it is from an unidentified developer.
Solution: This will depend on your MacOS gatekeeper settings. If you click the question mark in the top right corner of the pop up, it should give you some instructions about how to change the security and privacy settings and allow the download. |