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University of Newcastle Library guides

COVID-19 Library Help Guide: Tech help & Free software

This guide provides some curated online support for UON Library
Tech help & free software

Tech help & free software

This page provides links to tech help guides and to free software that will help you to successfully study and research from home.

You can find additional information on systems such as Zoom, MyUON, Blackboard, and MS Office tutorials on our Online Resources and Support Guide

Tech help & support

Check out the Library's Digital Technologies self-help guide to find answers to issues around logging in to our systems, common database and browser error messages and more.

Please report any library database issues via our online form so that our staff can look into them.

University IT has a searchable Knowledge Base that will help to answer your IT- and software-related questions.

Note that you will need to log in using your university credentials to access this resource.

You can also find out about other UON IT support services on their student site.

Microsoft Office (Office 365)


While you are a student at UON you can install a fully-licensed version of many MS Office products (including Word, PowerPoint, Excel, etc.) on your home device via Office 365.  Once you are no longer a student with us, your access will cease.

See the article in the UON IT Knowledge Base for more information.  Please note that you will need to log in using your university credentials to see the article.


UON staff member?  See view more on your access via Office 365 Staff Advantage

Adobe Creative Cloud


Adobe is providing a limited at-home license for UON students to use Creative Cloud during the current isolation period.  For more information, see the article in the UON IT Knowledge Base.

Please note that you will need to log in using your university credentials to see the article.

Foodworks 10


Xyris Software, the developers of FoodWorks, have provided a home use version for UON students and staff to use for free until 20 December, 2020. This is to enable continued use of the product during isolation measures. 

Simply click on the download link and enter the product key, following the instructions in the article in the UON IT Knowledge Base

Please note: If you have any old non-functioning versions of FoodWorks installed, please uninstall them prior to installing version 10.

Citation management software


There are a number of citation managers that students can use to support their referencing needs.

UON pays for a site license for EndNote X9, and there are free alternatives such as Zotero and Mendeley.

For more information, see our page for Citation management guides

Other free software


For other free software available for students, including antivirus and statistical and scientific software, please visit UON IT's Software and Tools page

Need some help?

Ask the Library


Click Ask the library above to access Library Help and Information 

Book an online librarian support session (video chat) via Library Live

You can also use our Library Chat service below (when available)