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University of Newcastle Library Guides

Digital Technologies self-help guide: Ask for Help

Troubleshooting common problems with access to Library eresources.
Ask for Help


If you are still having difficulty, please note all the steps you have taken when contacting UON Library Chat or completing the Online Resources access problem form

Please note that, while Library staff will endeavour to assist you to resolve your issue, a resolution may need to be directed to another UON team for further investigation.