Skip to main content
University of Newcastle Library guides

Digital Technologies self-help guide:  Clearing your cache and cookies

Troubleshooting common problems with access to Library eresources.
Clearing your cache and cookies

 

Clearing your Cache and/or Cookies can significantly improve your browser's performance. It is particularly helpful if you have persistent problems with pages not loading as expected when using databases. These problems are often caused by your browser calling up old information from your cache or cookie folder. Clearing them usually solves the problem.

Quick Tip

 

Useful keyboard shortcuts for clearing cache and cookies

For most browsers including Mozilla Firefox, Chrome, IE, Edge:

  • press Ctrl + Shift + Delete to open the clearing cache and cookies window

 

For Safari

  • press Ctrl + Alt + E
Mobile Technologies

 

For information regarding clearing cache and cookies on mobile phones click here 

 

 

 

 

Keyboard shortcuts for clearing cache and cookies

 

For most browsers including Mozilla Firefox, Chrome, IE, Edge:

While in your browser, press Ctrl + Shift + Delete to open the clearing cache and cookies window

For Safari:

press Ctrl + Alt + E

 

 

Sometimes you just need to have a cookie!

 

Usually we advise clients to ‘clear their cache and cookies’, however in some instances this may not resolve the issue they are having. For example,

When using Safari to access a site, after authenticating, the following message appeared:

Licensing agreements for these databases require that access be extended only to authorized users. Once you have been validated by this system, a "cookie" is sent to your browser as an ongoing indication of your authorization to access these databases. This cookie only needs to be set once during login.

If you are using a firewall or network privacy program, you may need reconfigure it to allow cookies to be set from this server.

As you access databases, they may also use cookies. Your ability to use those databases may depend on whether or not you allow those cookies to be set.

To overcome this problem, follow the instructions found in the PDF below

Loading ...

Need some help?

  • Click Ask the library above to access Library Help and Information 

  • Access Librarian support via Book a Librarian or Library Live

  • Use our Library Chat service below (when available)